FREQUENCY ASKED QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
The scooters can be ordered online and in-store via the Micro Scooters website www.microscooters.com.ng or in-store at the following addresses. You can also order via social media channels such as Instagram and WhatsApp.
  1. Plot 20B, Aare Adedeji Okunnubi street, Lekki Phase 1
  2. 36, Turnbull Road, Ikoyi
  3. 2, Wole Olateju street, off Admiralty Way, Lekki Phase 1
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
It takes 1-3 working days to deliver the scooters within Lagos-State and 3-7 working days to deliver interstate depending on the part of the country.
DO YOU SHIP INTERNATIONALLY?
We don’t ship internationally now, but we’ll be more than happy to suggest an easy and safe way to transport the scooters abroad.
WHAT SHIPPING METHODS ARE AVAILABLE?
We take the safety of the scooters very seriously and therefore only transport them via ride share apps such as Uber within Lagos and God Is Good (GIG) Logistics for interstate deliveries.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?
This depends on how you decide to place your order. If you are using the website, your card information will be requested, please note that your information is safe with us as we use secure channels such as Spotify and Paystack. If you choose to order via our other online channels such as Instagram and WhatsApp, payment can be made via Bank Transfer to the account number sent by the representative. We also accept cash.
IS BUYING ON-LINE SAFE?
Buying online is safe. Your information is completely secure. 

Orders and Returns

HOW DO I PLACE AN ORDER?
You can place your order on our online channel addresses below or stores as previously stated.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You don’t need an account to place an order, but we’d prefer for you to register so we can track your transactions.
HOW CAN I CANCEL OR CHANGE MY ORDER?
You order can be cancelled or changed if you have not checked out. In the event that you have checked out, the item(s) will be exchanged only if it is in perfect condition. The item(s) will be brought back to the store and inspected thoroughly before it will be considered as an exchange item.
HOW DO I TRACK MY ORDER?
An email will be sent to you on how you can follow up on your order.
DO YOU SELL WHOLESALE?
We sell wholesale to verified retail businesses who are interested in selling the Micro Scooters.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
You can get in touch with our customer service personnel for any queries on +234 810 100 7614.
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